How To Check the Balance on Netflix Gift Cards

Imagine you are seeing a new Netflix series or movie you’ve been itching to watch. Now, just as the plot starts to thicken, you suddenly can’t continue watching. It’s not a network problem, it’s also not because your streaming device went off. Eventually, it turns out to be because you’ve exhausted the balance on your Netflix gift card, Oops!

If you use Netflix gift cards as your payment method, it’s important to know how much binge-watching time you have left. Regularly check the balance on your Netflix gift card. This is the best way to know if you’ll soon run out of Netflix time, so you won’t be caught unaware.

Checking the balance on Netflix gift cards is a piece of cake and in this guide, I’ll be walking you through the simple steps to follow to check your gift card balance. Let’s get into it!

How To Check the Netflix Gift Card Balance

How To Check Your Netflix Gift Card Balance

Before you can check the balance on your Netflix gift cards, you need to have a Netflix account and you need to have redeemed your gift cards on it. You can check how to redeem your Netflix gift card if you don’t know how to. 

Now, to check your Netflix Gift Card balance, there are 3 different ways you can check it. You can choose to check it online through the app or website, call customer support to check it for you, or find out over a live chat with customer support.

Checking Netflix Gift Cards Balance Online

You can check your Netflix gift card online either through the app or the website. Follow the simple steps below to do so. 

  1. Sign in to your Netflix account.
  2. Click on your profile icon, navigate to the “Account” section, and tap on it. 
  3. Go to “Billing details” under “Membership & Billing”. 
  4. You will see the available balance left on your Netflix gift card. 

How To Check the Balance of Your Netflix Card Over a Call

You can check how much you have left in your Netflix gift card by calling Netflix customer support at 866-579-7172. 

Before you call, ensure you have your Netflix gift card details (the card number at the front of your card and the security/PIN code at the back) ready. 

Once a customer service representative picks up your call, explain to them that you want to check the balance on your Netflix gift card. An agent will ask for your card details, and disclose them. The agent will use your card details to run a check on your gift card and will then reveal the available balance to you. 

Checking the Balance on Netflix Gift Cards Through Live Chat

To check the balance of Netflix Gift Cards through a Live Chat with customer support, follow these steps:

  1. Go to the official Netflix website and sign in if you aren’t signed in. You can also sign in with your mobile app if you have it. 
  2. If you are using the app, click on your profile icon, and then click on “Help”. If you’re using the website, tap on the three-line menu icon at the top left corner and then click on “Help Center
  3. On the page that comes up, scroll to the bottom of the page and click on “Contact us” under the “Need more help?”
  4. Describe your issue i.e. “I want to check my Netflix gift card balance” in the field provided. Then tap the enter arrow. 
  5. New options will be displayed on the screen after clicking the arrow. Select “Chat with us” under “Get in touch”. A live chat will open. 
  6. Follow the prompt to chat with a customer service agent. 
  7. Provide the details the agent asks for and they will tell you your Netflix gift card balance. 

Why You Should Check Your Netflix Gift Card Balance

You might think regularly checking the balance on your Netflix gift card isn’t necessary, but I’m here to tell you why it is. The practice of checking your gift card balance has considerable value. This simple act ensures that your streaming experience remains uninterrupted and it helps you stay financially conscious.

Regular balance checks help you to optimize your viewing potential and prevent the frustration of mid-stream interruptions due to depleted funds. Moreover, it helps you with effective budgeting in the sense that you’ll have a heads-up when your balance is about to run out. That way, you can add a Netflix subscription/gift card to your entertainment budget. 

Furthermore, when you are aware of your balance, you’ll be able to avoid the disappointment of your funds going unused. This practice also allows you to tailor your subscription to your available balance. It gives you the freedom to choose the most suitable plan for your preferences and budget.

What To Do if You Can’t Check Your Netflix Gift Card Balance

If You Can't check Netflix gift Card Balance

As mentioned, you need to redeem your Netflix gift card to see the available balance on it. If you can’t redeem your gift card, you won’t be able to check your balance. 

If you are unable to redeem your Netflix gift card, an error message should appear. There are different error messages you could get while trying to redeem your Netflix gift card. 

Below are the different error messages you could receive, and what to do in each scenario. 

1. The code you entered has already been used:  This typically means the gift card has already been redeemed on an account. Check your Billing Details to verify if the gift card balance has been applied. If you do not see the gift card balance, contact Netflix Customer Support

2. The code entered is not valid: In this case, double-check that you entered the correct card details. If you entered the code correctly but still see this message, the merchant may not have activated your gift card. Wait 24 hours before trying to redeem your gift card again.

3. An error occurred during gift card redemption- please try again later / Sorry, we are unable to process your request: To resolve any of these issues, go here to clear the Netflix cookie; this will sign you out of your account. Then follow the regular procedure to redeem your gift card again. 

4. Sorry, gift cards and promo codes cannot be used with your payment method: If you see this message, it means you are trying to redeem a gift card on a Netflix account that is linked to a Netflix-included package or billed through Apple.

If your account was linked to a package, you can try using your gift card later when your account is unlinked. You could also redeem it on another Netflix account. If you pay through Apple, you will need to cancel your Netflix account. Then wait for it to close, and then restart it with your Netflix gift card.

Contact Netflix customer support if you can’t read the code on the back of your card due to damage.  


Keeping a close watch on the balance of your Netflix gift cards is important to enjoy uninterrupted binge-watching. Whether you’re watching a suspenseful thriller or a heartwarming rom-com, knowing your available balance allows you to enjoy your show without any unintended breaks. 

Remember, if you find yourself not wanting to redeem your gift card for a subscription, you have the option to sell your Netflix gift cards at the best rates on Nosh.



When Ife isn't reading or writing content, she's laughing at a tweet or burning her data on Netflix. Working hard and playing hard. 😉

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